MoneyOne Mastercard®

About your Account

MoneyOne Mastercard® Cards are distributed exclusively in USA and request in our website using our secure online application. We will just need to verify some basic information, and then you’ll receive your MoneyOne Mastercard® Card. You must be 18 years old with proof of identity.

To close your account, call Customer Service at 1-887-888-4480.

A direct deposit form is available within your account. Just look for the Direct Deposit Form option under My Account in the main menu. All you need to do is complete the form and return to your payor.

No, if there are insufficient funds on your card for a given purchase, that transaction will be declined. To avoid declined transactions, you can load funds to your card in any of the following ways:

  1. Set up Direct Deposit and have your paycheck deposited directly to your account
  2. Visit any Mastercard®® RePower location (fees may apply)
  3. Load checks to your card in the MoneyOne Mastercard® Card mobile app

You can set up or change your account alerts within your account. Just look for the Manage Alerts option under Settings in the main menu.

You can securely change your PIN within your account. Once you’ve logged in, click My Account in the main menu and select Reset PIN.

Your PIN is the four-digit number that you will use when you make debit purchases and withdraw cash from any ATM. If you’ve forgotten your PIN, simply log in to your account, click My Account in the main menu and select Reset PIN. We can also help you reset your PIN if you call us at 1-877-888-4480.

If your card is lost or stolen, please call us immediately. You can contact us at 1-877-888-4480.

Checking your card balance is easy! Choose one of the following convenient ways to check your balance at no charge:

  1. Check your balance on the MoneyOne Mastercard® Card mobile app available for Android and iOS Operating System.
  2. Log in to your online account

About your Prepaid Card

Prepaid debit cards are a smart and cost-effective alternative to carrying cash and paying check-cashing fees. Because it’s a pre-funded card, you only spend the money you load on it.

You can activate your card online, through the mobile app or by calling 1-877-888-4480.

  1. Complete an application for a MoneyOne Mastercard® Card Prepaid Card
  2. Once you receive your card, you will need to activate it.
  3. Load money onto your card.
  4. Now you’re free to start spending!
  5. Reload funds onto your card whenever you need.

Yes, we recommend you prepay inside. If paying at the pump, there will be a $75 hold on your funds to ensure your card has enough funds to cover your gas purchase. If your card doesn’t have a $75 balance, it will be declined.

These holds, known as “authorization holds” can also occur on purchases such as hotels and car rentals and can be up to 20% your total transaction amount. They are temporary and will be removed before the transaction is posted.

MoneyOne Mastercard® Card is accepted worldwide wherever Mastercard®® debit cards are accepted.

Yes, the withdrawal limit is $500 per transaction. The maximum withdrawal limit per day is $900.

MoneyOne Mastercard® Card fee is $1.50. You may also be charged a fee by the ATM operator, even if you don’t complete a transaction. For additional information on fees, please see the terms and conditions.

The Cost of acquisition is $4.95 and the Monthly Fee Account is $2.95. This monthly fee bring to you Signature and PIN purchases free.

Using an MoneyOne Mastercard® Card is simple! You can load money onto your card at any Mastercard® RePower, MoneyGram or GreenDot location in convenience stores. Then use your card to make purchases, send international remittances, purchase airtime mobile balance domestic and international and pay bills. The amount of each purchase will be deducted from your loaded balance.

Unlike a credit card, you must load money onto a prepaid card before you can start spending. You will only be able to spend the amount of money that you have available on the card.

If you’re looking for an alternative to a traditional bank card that will help you keep from overspending and make it easy to track your budget – then a prepaid debit card may be the right solution for you!

Remesa Internacional

You can send up to $1,999 dollars in your 1st Transaction. You can send up to 6 times, within a 30-day period- Up to 6 the same day.   The amount limits are: $1999 per day and $3000 within 30 days.

Could be either “account credit”, for the beneficiary to receive the funds directly at a bank account or “cash pickup”, to physically collect the funds
Depending on the destination country, your beneficiary must present the transaction number and a valid official photo identification such as a National ID Card, passport, etc.
If you want to send to the same beneficiary, but need to use a different payer, currency or receiving method, then is necessary to create another beneficiary. Go to Beneficiary menu and select ¨Add Beneficiary¨
At this time, we have options to send remittances using debit card, credit card and bank account. You can have two of each. Keep in mind that Credit Card payment is a cash in advance concept that might imply additional charges form card provides.
You can have up to 6 persons registered in your beneficiary list.
After a few wrong password attempts, the account gets locked for security. Please transfer to UniTeller Customer Service to receive support and unlock the account.
Yes, as long as the payer allows the correction. Please transfer customer to UniTeller Customer service to receive support.

PAYABLE: It means that the transactions have been transmitted to the Payer and is ready to be collected

IN PROCESS: Transactions is under a validation process of two different types:

o Bank account: Transactions submitted with a bank account, takes 4 business days to be completed. During this time, the status will be IN PROCESS

o Validations Process: Transaction is under validation Process. If necessary, customer will be contacted by UniTeller to validate additional information.

PAID: Funds already collected by Beneficiary (Or deposit in case of account credit)

CANCELLED: Transactions terminated. No refund processes

REFUND: Refund process for a cancelled transaction in process

Click on the option below log in; you will be asked to confirm email and then receive a temporary password to access. Right after that, you will me prompted to set a new password that you will use from now on.

Check on your profile menu for your recent activity; Your most recent transaction will be shown. If not shown, no transaction was created

Check your email to confirm you received your Transaction receipt; It will be labeled ad: Transaction Number.

Please, check the transaction status in your activity and if the status is: PAYABLE, it means the funds are available for your beneficiary

If the Name or address information field is marked in red, it means that special characters are being used while entering the information.

Please check for: Accents, Commas, Underscore, Middle hyphen, Other special characters Such as: #, &, etc.  Remove them and enter the information again without special characters

This time frame depends on your sending method: (a) If you decide to send money with credit/debit card, the transaction will be available from 30 minutes to 1 hour. (b) If you choose bank account, the transaction will be available in 4 business days.

To add a new Beneficiary; please find my Beneficiary list in the menu and click on ¨Add Beneficiary¨ Icon, to begin new registration. 

If you want to remove beneficiary, go to your beneficiary list, right below the beneficiary you want to delete, you will find the option to deactivate the beneficiary.

Set up:

Look for he ¨Setting¨ option and menu and select ¨Mange Payment Options¨: Click on the payment method you are willing to set up:

No: No fee, percentage or commission will be charged: Full amount of transaction and fee will be fully reimbursed

Yes: as long as the transaction has not been paid, a transaction can be cancelled.

· -Look in to ¨Transaction activity¨

· -Select the Transaction

· -Click on ¨Cancel ¨ *In case Cancel option is not enabled and transaction is still active, please contact UniTeller via email or phone to request cancellation.

Depends on the payment method:

  • CC/DC: It takes up to two business days starting on the date of the cancellation
  • ACH: Takes 7-8 business days starting on the date in which the transaction was created: May vary depending on the cancellation date

*If transaction is cancelled the same day it was created, before 10:00 pm EST:

  1. CC/DC: Funds will not be extracted by us and the bank will release the funds within their timeframe and policies
  2. ACH: No funds will be extracted.

No: Any extracted amount will be reimbursed, cannot be accumulated for future transactions.

The exchange rate is dictated by the currency market and it may vary from one moment o another. Is not possible to guarantee same one will prevail in a 2nd transaction.
it is possible to modify Name errors or missing data ( Middle name, Second last name) but not to fully change the beneficiary.
It is not possible. If the payer is not the one desired/needed, a new transaction with new payer information must be created.

Dedicated full Bilingual Support (Spa-Eng). Eastern Standar Time :

M-F 8am -11 pm

Saturday 11:30 am-7pm

Sunday : 11:30 am-7 Pm.

800 456 34 92

customersupport@uniteller.com

Common Messages/Pop Up Notifications: